The Review Reply Card
→ Includes 5 replies + checklist + 3 rules
- 3 min read
- 1 block to copy
- 3 rules
- 5 sections
Free preview
Rule 1 of 3
Write for the next customer. The reviewer may never come back. Everyone who looks you up before booking reads your reply.
Before → after
Before: you answer angry, explain what really happened and start a public argument.
After: a short, calm reply with a phone number, which is what the next customer reads.
Five replies to bad reviews that show the next customer how you handle a problem, the shape every reply follows, what to leave out, and the steps to post it on Google.
In this resource
- The review reply card for local businesses Locked
- Write for the next customer Open
- Say nothing about the visit Locked
- Short and kind wins Locked
Check your inbox.
One tap on the confirmation email opens every pack, card and system. Nothing arrives? Look in spam, or write to jan@taurozstudios.com.
While you wait
Book 20 minutes of free diagnosis.
We look at your business together — Google, website, how customers find you — and tell you what to fix first. No pitch deck, no cost.
Book 20 minutes →While you wait
Try next: The Google Profile Card
The email takes a minute. Meanwhile, here is a preview of another one.
See the pack →Prefer us to do it for you? See Motor IA →