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The Review Reply Card

Five replies to bad reviews, ready to copy: poor service, a long wait, not what I expected, price and a review you cannot match to anyone, plus what never to write and how to post on Google.

→ Includes 5 replies + checklist + 3 rules

  • 3 min read
  • 1 block to copy
  • 3 rules
  • 5 sections

Free preview

Rule 1 of 3

Write for the next customer. The reviewer may never come back. Everyone who looks you up before booking reads your reply.

Before → after

Before: you answer angry, explain what really happened and start a public argument.

After: a short, calm reply with a phone number, which is what the next customer reads.

Locked

Five replies to bad reviews that show the next customer how you handle a problem, the shape every reply follows, what to leave out, and the steps to post it on Google.

In this resource

  1. The review reply card for local businesses Locked
  2. Write for the next customer Open
  3. Say nothing about the visit Locked
  4. Short and kind wins Locked

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